Refund policy

Refund & Return Policy

Last updated: [Month Day, Year]

Thank you for shopping with Tango. We want you to be happy with your order. If something isn’t right, this policy explains how returns, refunds, and replacements work.

Overview

We accept returns of eligible, unopened products within 30 days of delivery for a refund to your original payment method. Because Tango is a consumable beverage, we cannot accept returns of opened products except where required by law or as described below for damaged, defective, or incorrect items.

Eligible returns

You may request a return if all of the following apply:

The item is unopened, in original packaging, and in resalable condition
The return is requested within 30 days of delivery
You have proof of purchase (order number or receipt)
The product was purchased directly from Tango (our website or authorized sales channels)

Non-returnable items

For health and safety reasons, we cannot accept returns of:

Opened or partially consumed products
Products without original packaging or with damaged packaging
Products that appear tampered with or improperly stored
Items marked final sale or otherwise noted as non-returnable at purchase

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
A brief description of the issue
Photos of the product and packaging (and shipping label if applicable)

At our discretion, we may offer a replacement, store credit, or full refund, including shipping where appropriate. You may be asked to return or dispose of the affected product depending on the situation.

How to request a return or report an issue

Email us at robert@drinktango.com with:

Subject line: Return Request or Order Issue
Your full name and order number
Reason for the return or issue
Photos (if applicable)

We will respond within 2–3 business days with instructions. Do not send products back without approval and a return authorization.

Return shipping

Unless the return is due to our error (wrong item, defective product, etc.), return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service. We are not responsible for items lost in return transit.

If we provide a prepaid return label for an approved return caused by our error, no return shipping charge will apply.

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved, refunds are issued to your original payment method within 5–10 business days after approval. Your bank or card issuer may take additional time to post the credit.

Refunds include the product price for approved returns. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you need a different product or quantity, please return the eligible item (if applicable) and place a new order.